Simfonia and Own Simfonia

Simfonia - a service with which you can replace the usual beeps waiting for a response to popular hits and jokes for incoming calls

Own Simfonia - a service with which you can replace the usual beeps waiting for a response to popular hits and jokes for outgoing calls from your mobile phone.

Preliminary listening of melodies is available on the WEB-portal www.simfonia.kz and through the voice menu by number 2010.

Call to number 2010 is free.

Simfonia of the day

By subscribing to Simfonia of the day, you will hear a new Ringtone of the selected genre every day. The change of Ringtones will be done automatically. Every month the selection of Ringtones is updated.

Own Ringtone

The "Your own Ringtone" option allows you to set as a beep any audio file from your computer. In order to use this option, you must first activate the Simfonia or Your Simfonia service. Then prepare a sound file and, using the system prompts, download it from your computer.

This option is available on the www.simfonia.kz WEB portal

Login Password

When the service is activated, an SMS with a password is sent to your number. If you have forgotten the password, send a SMS with the text PASS at number 2010. In response you will receive a password. Use it to login.

Important! In accordance with the legislation of the Republic of Kazakhstan, sending a short message to receive a password is equivalent to a written application for activating the service.

SMS language
To change the language of SMS messages and voice portal:
  • Send SMS with language code (RU, KZ or EN) to short number 2010
Services managing

Any Kcell and activ subscriber can use the service.

You can activate the Simfonia service in one of the following ways:

  • When buying a Ringtone on Simfonia.kz
  • By calling the number 2010
  • Having dialed USSD command *125#
  • By sending SMS with text "ON" to number 2010

You can activate Own Simfonia service through following ways:

  • When buying a Ringtone on the Simfonia.kz portal
  • By calling the number 2010
  • Having dialed USSD command *126#
  • By sending SMS with text "ON1" to number 2010

When you connect to Simfonia or Your Simfonia service, you will receive an SMS notification with the access password for the WEB portal www.simfonia.kz (aka the password to log in to the app)

When you connect any service, a free Kcell Music ringtone is added to your personal account and installed for playback.

You can disable the Simfonia service in one of the following ways:

  • By calling the number 2010;
  • By sending an SMS with the text "STOP" to 2010;
  • By typing the USSD command *125*0#

You can disable Your Simfonia service in one of the following ways:

  • By calling the number 2010;
  • By sending an SMS with the text "STOP1" 2010;
  • By typing the USSD command *126*0#

You can enable the Simfonia of the day option when purchasing a Simfonia of the Day of any genre through the portal or app.

You can disable the Simfonia of the day option by deleting all the symphonies of the day from your personal account on the portal www.simfonia.kz or in the app.

When you enable or disable the Simfonia option of the day, you will receive an SMS notification.

Your mobile phone does not store any data related to the Simfonia service, except for incoming SMS messages with a password for accessing the service management or informational messages of the service as part of its provision. All information is stored in the system.

The cost
  • Subscription fee for using the service Simfonia - 10 tenge per day. The subscription fee includes one melody KCell Music;
  • Subscription fee for using the service Own Simfonia - 10 tenge per day. One KCell Music melody is included in the subscription fee;
  • Subscription fee for using the service "Simfonia of the day"- 7 tenge per day. The monthly fee includes any number of genres Simfonia of the day;
  • The subscription price for tunes, Simfonia of the day and melody packs is indicated in the purchase window;
  • Cost of own Ringtone makes 125 tenge, it is written off monthly.

Payment for the service and a subscription to a melody written off from the balance of your mobile phone.

Pricing conditions:
For activ subscribers:

The subscription fee of 10 tenge is debited from the personal account of the subscriber if there is sufficient balance every day from 00:00 to 02:00 Astana time. If the subscription fee was not charged from 00:00 to 02:00 hours due to a lack of funds on the balance, then if the balance is replenished for a sufficient amount during these days, the subscription fee will be charged in full. If the subscription fee has not been charged for 60 consecutive days, the Simfonia / Own Simfonia service will be disabled.

Ringtones and packages are charged depending on the price category.

If the subscriber does not have a sufficient amount to be charged for a melody within 60 days, the melody is automatically deleted from the subscriber's profile. If the balance is topped up for a sufficient amount within 60 days, the melody subscription is extended from the date the subscription cost is debited for the next subscription period.

The Simfonia of the day option is charged in the same way, but its cost is 7 tenge per day.

For Kcell subscribers:

The subscription fee of 10 tenge is debited from the subscriber's personal account daily, in equal shares. Timely payment is a prerequisite for using the service. In the absence of sufficient funds on the balance sheet for the provision of services, for subscribers with an advance payment procedure or if the credit limit for subscribers with a credit payment procedure is exceeded, access to the outgoing communication service, including the Simfonia / Own Simfonia service, is blocked. If there is no payment within a period of 7 to 60 days after blocking outgoing communications, access to the incoming communications service, including the Simfonia / Own Simfonia service, is blocked.The cost of the subscription fee and the cost of subscription to additional melodies is charged until the incoming connection is blocked.

Ringtones and packages are charged depending on the price category.

If the subscriber does not have a sufficient amount to be charged for a melody within 60 days, the melody is automatically deleted from the subscriber's profile. If the balance is topped up for a sufficient amount within 60 days, the melody subscription is extended from the date the subscription cost is debited for the next subscription period.

The Simfonia of the day option is charged in the same way, but its cost is 7 tenge per day.

Rules for tunes
You can set up for ringtones playing rules for incoming calls:
  • All new melodies in the subscription are played by default for everyone.
  • You can configure the playing rule for a new melody through your Personal Account. You can get into your Personal Account on the WEB-portal www.simfonia.kz.
  • When setting several rules for playing melodies, the playing rules set for a certain time take precedence.
Subscription expiration date
The subscription period for a melody, melody package or Simfonia of the Day will expire:
  • If you delete a melody from your Personal Account;
  • If the Operator has expired the rights to the melody. In this case, the subscription paid by the subscriber will be played until the end of the subscription period without the possibility of renewing the subscription for the next period;
  • If you don't have enough funds to renew. If the balance is topped up for a sufficient amount, the subscription is extended from the date the subscription cost was debited for the next subscription period. If there is no sufficient amount on the subscriber's balance for debiting within 60 days, the melody is automatically deleted from the Subscriber's Personal Account.